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Monica McMahon, DVM

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Monica McMahon, DVM
Northbrook Animal Hospital
(20 Reviews)
> Get Phone Number & Directions
7933 West River Road Brooklyn Park, MN 55444
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.153.5
March 20, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
February 20, 2012
Did the veterinarian allow you to stay with your pet at all times?
For part of the time
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
December 28, 2011
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider promptly return your phone calls?
Yes
by Anonymous
December 12, 2011
This provider has helpful information available online, which is really convenient. They have a good website and online presence. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time.
by Anonymous
October 21, 2011
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Was your pet anxious to leave this veterinarian's office?
Not at all! I've never seen my pet so calm. They really have a gift with animals here.
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this animal hospital use current and safe equipment?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
August 05, 2011
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did this provider rush your appointment?
No
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
by Anonymous
August 02, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was the waiting area spacious?
Yes
Were the examining rooms clean and free of odor?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
July 27, 2011
The examining rooms at their office were pretty clean, but I felt like they could have been cleaner. Dr. Warren did not fully explain my pet's condition to me and was unwilling to do anything other than continue to give me his homemade concoction of an antibiotic and steroid. My was not empathetic to my concerns about my cat (losing weight yearly, pooping and peeing outside of the litterbox, and skin lesions) and told me not to worry about him. He also didn't recommend any tests. (In the past I've had to ASK for tests to be done.) I left frustrated and confused.

When I went to another provider, I was told that his condition greatly concerned them and that he was a very sick cat. My new vet did some testing immediately and not only found out that he was dehydrated, but his food (that Dr. Warren recommended for the past 14 years) was horrible for him and that he had 10 lesions on his body that were all cancer.

I will never use Northbrook Animal Hospital again and will tell my friends to stay away from it and Dr. Warren.
by Anonymous
July 20, 2011
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Was this provider's office too loud?
No, it wasn't too loud
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
March 10, 2011
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Map and Directions
7933 West River Road , Brooklyn Park, MN 55444