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Joy Mueller, Admin

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Joy Mueller, Admin
Back Mountain Veterinary Hospital
(32 Reviews)
> Get Phone Number & Directions
Memorial Highway Dallas, PA 18612
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Consumer Feedback

(32 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Was this provider's staff friendly?
Yes
Does this provider have a good professional reputation within your community?
Definitely
by Anonymous xxx.xxx.254.223
July 24, 2015
I have a large dog over 100lbs who at heart is the biggest baby. He never hurt anyone or anything in the years I've raised him. We visited Dr Bennett for a routine visit. She got bit by a german shepard weeks prior to our visit and showed much fear from the moment she walked in the visiting room. I was asked to leave the building, go purchase a muzzle elsewhere and come back with my dog muzzled. When returning, we had to enter a room with six staff members standing waiting for us. The vibe was awful and those who understand animals know they sense this. The receptionist with curly hair and glasses was very ignorant and rude to me personally. She had smart remarks and told me I was interrupting their lunch break. The whole visit I thought was completely unprofessional and I highly recommend going elsewhere. Especially if you have a large dog.
by doggiestylez xxx.xxx.253.205
April 20, 2015
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did this animal hospital use current and safe equipment?
Yes
Did you feel safe in this provider's care?
Yes
Was the provider's staff helpful and knowledgeable?
Yes
by Anonymous xxx.xxx.232.136
June 12, 2014
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
Does this veterinarian send reminder cards for your pets annual check-up?
Always. Not only do they send reminder cards, they also send adorable cards during the holidays
Was this provider's office too cold?
Not at all, it was the perfect temperature
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous xxx.xxx.32.131
February 02, 2014
Were the waiting room chairs comfortable at this animal hospital?
Yes
by Anonymous xxx.xxx.227.108
July 18, 2013
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous xxx.xxx.18.253
May 24, 2013
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Would you recommend this animal hospital to others?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Elaine xxx.xxx.198.148
December 20, 2012
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by Anonymous xxx.xxx.28.102
November 09, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
I got lost, but eventually found it
by Anonymous xxx.xxx.182.83
August 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.254.227
August 02, 2012
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Map and Directions
Memorial Highway, Dallas, PA 18612