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Lake Area Animal Clinic

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Lake Area Animal Clinic
Lake Area Animal Clinic
(11 Reviews)
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Buchanan Dam, TX 78609
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
1.5 star average for Value
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
I Already Have
Are you going to visit this provider again?
Yes
Did the staff help you feel comfortable when you called with questions or concerns?
Yes
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
by The Dude xxx.xxx.91.182
June 06, 2014
I desperately needed emergency care for a dog that was suffering a prolonged seizure (over an hour). Had her in my car searching for a place, when the on-call vet returned my call (Dr. Polly Wilde). She asked me about everything but my dog... who's my regular vet... and am I prepared to pay $200 just for her showing up, not to mention the added expense of blood work and treatment... plus she'll need 40 minutes to get there... etc. Not once did she show concern for our dog or what she was going through, or ask questions about her status, nothing! No kindness or concern to her voice whatsoever. I was in tears and she just seemed perturbed to be disturbed on her weekend. When I commented that it was all about the money to her, she insulted me and hung up on me. Most unprofessional experience I have ever had with a Vet. She called back 30 minutes later with a number for some place in Round Rock, like maybe she realized how callous she had been, but still not one question about the status of the patient, and not one word of apology about her rudeness or unprofessionalism in hanging up. I was well on my way to North Austin Animal Hospital by that time. They, by the way, were awesome and didn't talk money until they had seen the dog and stabilized her. THAT is the true sign of someone who cares about the life of an animal. Polly Wilde was cold and distant and only cared about making sure she got paid. My visit to Austin turned out to be $300+, which I gladly paid, and the people were professional, caring, and loving to both my pet and myself. I will NEVER try Lake Area Animal Clinic again and will tell everyone who asks me about a Vet not to go there. That's a shame because they may have other wonderful people working there ,but Dr. Wilde is bad for business.
by Anonymous xxx.xxx.126.1
May 21, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Is this business handicap-accessible?
Yes, it was handicap-accessible
by cookie xxx.xxx.78.200
January 29, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.2.202
April 18, 2012
The doctors and staff are wonderful, and explain what is needed, what's not and why. They also go over costs before they perform any service or procedure--I highly recommend them!
by Kit Frazier xxx.xxx.122.129
April 08, 2012
Did this provider answer all of your questions?
Yes
Were the examining rooms clean and free of odor?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
by Anonymous
March 01, 2012
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Was this provider's staff friendly?
Yes, they went above and beyond
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
January 24, 2012
Would you recommend this animal hospital to others?
I Already Have
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
November 21, 2011
I was able to get an appt easily and a parking place. I saw Dr Culpepper. He misdiagnosed my dog and did a very expensive treatment on her even though he was sending me to a specialist the next day he wanted to line his pockets first. The specialist was expensive and completely unnecessary. I wrote Dr Culpepper a letter but he never even responded.
by Anonymous
August 26, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
July 18, 2011
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Buchanan Dam, TX 78609