I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The kennels and holding area for pets were so clean and spotless, I would recommend them for sure if you need to leave your pet for a few days. Their office was nice and quiet. I was worried it would be overly loud but it was fine.