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Shell Robertson, D.V.M.

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Shell Robertson, D.V.M.
Canyon Lake Animal Clinic
(18 Reviews)
> Get Phone Number & Directions
31704 Railroad Canyon Rd. Canyon Lake, CA 92587
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.61.46
June 09, 2013
Did the veterinarian allow you to stay with your pet at all times?
Yes
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Would you recommend this animal hospital to others?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Lisa xxx.xxx.145.120
November 15, 2012
Are you going to visit this provider again?
Without a doubt!
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
by Anonymous
February 04, 2012
It was unbelievable how gentle this vet was with my pet and it really helped my pet feel at ease. It's very apparent that they truly care about us and our pets and that this is not a job for them, but their passion and purpose. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.
by Anonymous
November 10, 2011
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Did this provider have reasonable prices?
Absolutely!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's staff friendly?
Yes
by Anonymous
July 27, 2011
Dr. Robertson is great. You can tell he really loves the animals. The staff leaves something to be desired. They tend to be a bit curt and don't really have that "animal person" feel about them, but I'm willing to overlook them to see Dr. Robertson.
by Anonymous
July 24, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
June 23, 2011
I was given a polite greeting when I walked in. It was nice to be acknowledged. I have heard horror stories of people's pets being misdiagnosed by their veterinarians, but that is not something you have to worry about here. I have never had a bad experience and I have complete faith in their care. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.
by Anonymous
June 15, 2011
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Map and Directions
31704 Railroad Canyon Rd., Canyon Lake, CA 92587