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THERACOM INC

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THERACOM INC
THERACOM INC
(12 Reviews)
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9717 KEY WEST AVE ROCKVILLE, MD 20850
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Expertise
1 star average for Expertise
I have been receiving my medication for a few months n ow. However, it has stopped arriving. This is a must have medication and need to get this prescription (Imbruvica) properly delivered in a timely manner. Need some immediate help here.
by Ray E Lawson xxx.xxx.252.246
June 20, 2023
Outstanding customer service by VaDeidra...as good as any specialty pharmacy that I have every worked with and i have worked with a few
by Ken Sternfeld xxx.xxx.146.65
August 11, 2021
30minutes 24 seconds on HOLD- never got a person. Hung up. Very disappointing.
by LOK xxx.xxx.164.15
August 31, 2018
They have been doing a great job with my Sprycel for 3 years now. I usually have to call BMS Foundation to urge the authorization, and then call Theracom, but they always got it to me, I am now sitting here waiting for another shipment by UPS ground? but it is worth it to stabilize my CML, and a long hold time of 10 - 25 is needed but so what? Be thankful !
by Phillip Denby B. B. A. xxx.xxx.234.196
July 24, 2018
Minimum 24 minutes on hold before live person answers telephone. They do not acknowledge receiving prescription (with nine months refills remaining) transferred to them from previous specialty pharmacy used by Bristol-Myers-Squibb. They showed no interest to help patient obtain such transfer. I was told to contact Bristol-Myers-Squibb again. BMS claims to have lost my records "in a software merge" issue three months ago. It's a minimum of 40 minutes (typically longer) on hold to get BMS to answer telephone.
by Misc WD patient xxx.xxx.23.188
July 23, 2018
bad service
by Mei xxx.xxx.184.254
July 05, 2018
Did you leave the office feeling satisfied with your visit?
No
by Anonymous xxx.xxx.43.2
November 03, 2017
Very Bad Service!!!
after entering the requested computer prompts you are then forward to a very annoying music for more than 15 minutes.
only reason I go thru these people is my insurance Co.
other ways these people would be out of business.
Like i stated very bad service.
by Mario A Roque xxx.xxx.127.220
October 30, 2017
I'm not happy about dealing with this pharmacy which is part of the Horizon Blue Cross mess. I waited an entire month before I received my specialty medication. As soon as I can, I'm switching. The ENTIREprogram/process is archaic and no one should be subjected to it.
by Anonymous xxx.xxx.136.251
March 11, 2017
I have been on hold for a total of sixteen hours over the last seven business fays trying to order my husband's Tecfidera. He has been without meds for the last week. Biogen was no help in reaching Theracom.

Theracom. PLEASE respond at 219 322 3070!!!
by Kathryn Basiaga xxx.xxx.94.99
February 15, 2017
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Map and Directions
9717 KEY WEST AVE, ROCKVILLE, MD 20850