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Rotech

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Parker, AZ

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Rotech
Rotech
(19 Reviews)
> Get Phone Number & Directions
1401 JOSHUA AVE PARKER, AZ 85344
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Consumer Feedback

(19 Reviews)
Service
2 star average for Service
Environment
3.5 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
These guys are idiots. There is this Mexican guy that can never take an order right- 1/2 the time never puts the order in. The drivers show up here without a clue. I am so fed up with them. They need to to customer service courses.
I will give the drivers 5 stars though- they try hard with what the idiot office gives them. They actually care.
by Mike xxx.xxx.154.137
February 28, 2014
It is impossible to get an appointment at their office. They are always booked and have a long waiting list. They always take the time to listen to me. I know they really care about me and what I have to say. It seemed like they were trying to rush my appointment and were annoyed to be helping me. It was obvious that they wanted to be somewhere else. I don't think they were very experienced or well-trained. They didn't know what they were doing at all. Their staff was not that friendly, and didn't go out of their way to make me feel welcome .Plus when I place an order it never shows up. They have more excuses than anyone I know.
by mike c xxx.xxx.99.35
January 06, 2014
I have dealt with this company for 5 years. The quality of their service just keeps getting worse. They never deliver when they say they will. One employee tells me one thing, and another tells me something completely different. The last straw was when my oxygen machine quit working, they said someone was in my area and would be here shortly. I kept calling, but after they closed for the day, there was obviously no one to speak to!! After 3 days of this insanity, I was able to get a ride from a friend, and returned the non-functioning unit to them and had to WAIT to get an older, but functioning machine. I could go on & on, but what's the use? Peterson's Home Care failed me in every way possible. I could have died from their lack of attention to my needs. There is nothing professional about how they operate. I don't know how or why they are able to stay in business. So glad to find a replacement company that provides everything I need AND calls me to make sure everything is alright.
by Ellen Werger xxx.xxx.213.207
October 11, 2013
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
by Anonymous xxx.xxx.114.94
March 02, 2013
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider answer all of your questions?
Yes
Did this provider show attention to detail?
Kind of, but not very much
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous xxx.xxx.47.170
December 10, 2012
Would you refer this provider to a family or friend?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider always put the customer first?
Yes, they always put customers first
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.5.202
November 06, 2012
The most unprofessionional bunch of idiots. My life depends on these people for oxygen. Whats i gonna take -a death upon thier part for them to wake up to what they do is serious. Some one should report them to medicare.
by mike c xxx.xxx.190.125
October 23, 2012
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.52.82
September 28, 2012
I was very unimpressed with their level of skill. It seemed like they had just started yesterday. I couldn't believe how rude and inconsiderate they were. I showed up before their scheduled closing time and they said they were closing. They knew I needed help but they still decided to close early. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. They left me completely alone for a long time and I became very nervous.
On at least two occasions they are no shows and don't even call.
by Anonymous
March 08, 2012
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Map and Directions
1401 JOSHUA AVE, PARKER, AZ 85344