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EXPRESS MEDICAL EQUIPMENT INC

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EXPRESS MEDICAL EQUIPMENT INC
EXPRESS MEDICAL EQUIPMENT INC
(22 Reviews)
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140 HILLSIDE AVE HILLSIDE, NJ 07205
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Consumer Feedback

(22 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
by Anonymous xxx.xxx.104.96
February 13, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.64.24
January 31, 2013
This company is the absolute worst company I have ever dealt with before. I have had them miss appointments, fail / forget to pick up equipment. Not properly record deliveries or update records and as others have stated not pick up phone calls or return calls after leaving messages. I do not understand how they run their business and stay open for business . The only way I can remotely get to speak to someone is if I complain enough to my doctor about their service and then they get in touch with them so its like playing phone tag. When they finally do get in contact with me I tell them how bad their service is and they think I am making a joke, no I am not, this is the single worst company that I have EVER dealt with.
by Doug xxx.xxx.66.21
January 10, 2013
My doctor had to fax my prescription in to them 3 times. They never contacted me. Finally I was able to actually speak with someone on the phone ( most messages left went into a general voice-mailbox and no one ever called me back). They assured me my CPAP replacement parts had been shipped out. A few days later, I received a call from someone who had very poor command of the english language. She told me I had a Co-payment due of $13. I was a bit upset they could not just send out the parts along with a bill, but I gave them my Flex card # to charge the payment. After a week or 2 went by and still no parts delivered, I called them again to inquire and was told my card was rejected. I know I had enough to cover the $13, but I gave them another card #. That was a week ago and I am still waiting for my parts. ( I have been waiting for close to 3 months). I hope if you decide to use this company, you are not relying on them to deliver Oxygen supplies. Unfortunately, the system will not let me give them less than half a star.
by jim xxx.xxx.94.72
December 27, 2012
Dealing with this company is so frustrating. They claimed they do not get my faxes, they do noy call patients back, they lie to the referral sources. Every time I called them i get transfered at least 3 times and talking to a supervisor is even worse than talking to the recepcionist, she has no idea of medical equipment or insurances guidelines.
by pam xxx.xxx.235.222
September 18, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.36.60
August 30, 2012
They are not open on sunday to take calls, on weekdays they connect you to a recorder,leave message, they need to hire more phone answerers at least
by dondi xxx.xxx.59.118
August 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.181.143
August 23, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.129.170
April 02, 2012
They have a very good professional reputation. I know that I'm under the care of an expert. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. However, I have had some problem when I call, am told to leave a message, and do not receive a call back.
by Anonymous
October 17, 2011
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Map and Directions
140 HILLSIDE AVE, HILLSIDE, NJ 07205