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RGH ENTERPRISES INC

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RGH ENTERPRISES INC
RGH ENTERPRISES INC
(22 Reviews)
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1810 SUMMIT COMMERCE PARK TWINSBURG, OH 44087
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Consumer Feedback

(22 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.217.51
August 23, 2014
Are you going to visit this retail store again?
Without a doubt!
by Anonymous xxx.xxx.86.73
June 24, 2014
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does the staff at this retail store always take that extra step to make you feel special?
Yes, I always enjoy going here
Was the staff at this retail store friendly?
Yes
Were you able to get all of your questions answered while you were at this retail store?
Yes
Would you recommend this provider to others?
Yes
by Anonymous xxx.xxx.4.130
June 21, 2014
Would you refer this provider to a family or friend?
Yes
Does this provider give unbiased advice?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider answer all of your questions?
Yes
How was the noise level in this provider's facility?
Reasonable
by Anonymous xxx.xxx.60.74
February 10, 2014
As a customer I was approached (through strong arm sales tactics) to purchase a PKU formula product through Edgepark (RGH Enterprises dba Edgepark) for my son who has PKU. I was told they would reach out and contact my insurance company and guaranteed approval of coverage for their product. I was surprised because my insurance company has never approved any type of medically prescribed food product but the sales associate at Edgepark assured me that they could get approval because they code their products in a way that makes it accepted by all companies. I thought this was great and they shipped out our first order. I was repeatedly called after that to reorder product & accepted only one more shipment, with a different flavor as my son didn't care for the 1st one, and I finally had to tell them that I would contact them if we decided we wanted another shipment and to please stop contacting us. Almost a year goes by & I suddenly get a bill in the mail for the full cost of the product which I was assured was approved by insurance and Edgepark states insurance coverage was denied and they exhausted all appeals. Not only that, but they are billing my minor child & sent a release form for me to sign stating that (which basically asks me to give consent to myself for access ) they needed it in order to give me information. To make it worse, I since got a new insurance carrier and Edgepark seems unwilling (or unable) to supply me with any proof they ever got insurance approval to begin with. I stated I would lodge a formal complaint with the state department of insurance if the insurance carrier approved something and then later denied but since I cannot get the requested proof I can only assume that Edgepark is in the wrong. They had ample opportunity to bill me previously or to mention during one of the many sales calls that insurance was pending and possibly would not be approved. I am on my 3rd call to get any information or resolution from Edgepark (rest assured they are still billing my minor child in the meantime) so true to my word I am sharing my experience with one and all. There is very little financial assistance for PKU patients and I think its terrible that there is a company preying on these unsuspecting families that already have too many medically related financial issues. You've been warned.
by Disgruntled Parent of PKU Patient xxx.xxx.2.62
December 16, 2013
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.130.203
March 23, 2013
I've bought medical supplies from Edgepark since 2007. They have everything I need, have great service and are a model for logistics - my orders always arrive within 2 business days. I could probably go without eating for a couple of days if I had too, but I can't go 6 hours without my supplies. These guys always come through for me. Very impressive.
by TC xxx.xxx.75.4
March 12, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
by Anonymous xxx.xxx.163.87
January 31, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.68.169
August 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by susandavis xxx.xxx.154.202
July 08, 2012
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Map and Directions
1810 SUMMIT COMMERCE PARK, TWINSBURG, OH 44087