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THE MEDICAL STORE LTD

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THE MEDICAL STORE LTD
THE MEDICAL STORE LTD
(19 Reviews)
> Get Phone Number & Directions
1225 AIRPORT PKWY SOUTH BURLINGTON, VT 05403
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.248.192
May 01, 2012
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider's staff friendly?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
March 10, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you leave the office feeling satisfied with your visit?
Yes
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
March 06, 2012
Unprofessional and inept. Unable to perform the simple task of ordering a part and notifying me upon it's arrival. If there was a way I could do business with Invacare myself I would.
by Anonymous
January 31, 2012
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider answer all of your questions?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
January 24, 2012
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you going to visit this provider again?
Sure
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
by Anonymous
September 22, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
July 29, 2011
They left me completely alone for a long time and I became very nervous. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. I did not feel safe with them at all. They are extremely rude and unprofessional. There were constant billing issues where the Medical Store claimed insurance would not cover specific items or repairs but the insurance provider has no record of them even trying to make a claim. The few times they did cover an item they replaced it with the wrong part and had to come back a second trip or the part was defective and they claimed they could not get replacement parts for it (all within a month of originally purchasing the defective product). This place is a rip off and they are dishonest, rude, insensitive, careless, unprofessional, and generally worthless. I would never ever recommend this operation to anyone. DO NOT USE THIS STORE, there are other far more friendly and more professional operations in the area who offer much better customer service. You will only be disappointed with the medical store, I know I was.
by Anonymous
April 06, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider have reasonable prices?
They were decent, but not very affordable
Does this provider use current and safe equipment?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
March 16, 2011
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Map and Directions
1225 AIRPORT PKWY, SOUTH BURLINGTON, VT 05403