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Ebensburg Animal Hospital

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Ebensburg Animal Hospital
Ebensburg Animal Hospital
(23 Reviews)
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812 Rowena Drive Ebensburg, PA 15931
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value



I went to check in my rabbit to get neutered and the girl at the counter was very rude (answered every question with a snarky answer including the spelling of my pet's name) and was in a hurry to get me to sign a consent form, I did not want to sign it until I had my questions answered but did anyways (my fault). The Vet was in a hurry to get me out the door when I asked him questions and instead of giving me options or asking if I was sure it was something I wanted to do, he literally said "Well, I think he will be fine and have a nice day!"Luckily, I had a "gut feeling" and went back and got my pet bunny BEFORE they performed the procedure. The Vet called my phone 1-3 times a day without leaving a message for a week and when I finally answered, instead of apologizing, he had to give me an arrogant spill on how wonderful they are there and the exact time he spent with me. He said they keep track in a log of how much time they spend with each customer. Like there is actually a time limit on how long you are supposed to spend with a customer when it comes to your pet's life/health? Yes, "Doctor" you are so caring and wonderful! Sarcasm intended! He said everyone loves Alyssa (the girl at the counter), I said "I don't care about anyone else's experience, all I care about is mine and it was bad!" and with that, I hung up The Vet had told me at the appointment that the ratio of the rabbits dying when they put them under for neutering was 1 out of 200. After I brought my rabbit home, I called another customer of his to tell them about the rude experience and "gut feeling" and she said she has had 3 out of 9 pet rabbits die under those circumstances since November of 2012. I know that I am not the best at math but that is NOT 1 out of 200!He also acted like that is "the only way" to neuter rabbits and I found out there is another place in State College that can do the procedure a different way. I will never go back to this place and everyone I can think of will know about this experience
by Not Dumb, Obviously!!! xxx.xxx.195.234
March 22, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.88.17
November 24, 2012
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.98.97
November 15, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous xxx.xxx.8.148
October 26, 2012
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Were you able to relax during your appointment?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Does this provider treat every client equally?
Yes, they don't show favoritism
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.71.202
October 24, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.105.116
August 24, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.0.249
August 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.70.50
August 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.232.17
July 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.39.117
July 17, 2012
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Map and Directions
812 Rowena Drive, Ebensburg, PA 15931