They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. As far as boarding facilities go this is one of the better ones that I have seen and I feel confident that the staff takes great care of my pets.They try to make pets feel as safe and comfortable as possible.