I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I was nervous that I was going to be numb or stiff after my adjustments, but I felt absolutely fantastic when I left. It's obvious that they are experts at what they do and I feel very safe under their care. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.