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Crotched Mountain Rehab Center

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Crotched Mountain Rehab Center
Crotched Mountain Rehab Center
(13 Reviews)
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1 Verney Drive Greenfield, NH 03047
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Consumer Feedback

(13 Reviews)
Service
2.5 star average for Service
Environment
2.5 star average for Environment
Expertise
1.5 star average for Expertise
Staff
3 star average for Staff
Recommended
1.5 star average for Recommended
Value
2.5 star average for Value
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous xxx.xxx.110.11
February 23, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider's office easy to locate?
Fairly Easy
Did this provider have reasonable prices?
Yes
Did this provider answer all your questions?
Yes
by Anonymous xxx.xxx.95.43
August 06, 2011
When visiting a relative who is a patient I asked to speak with his case manager and after a long wait I was able to. Fair enough because they didn't know I was coming. They did not take personal calls during my appointment. They listened to me, but I was not able to influence their actions. They didn't display their qualifications but I didn't enter an office. The staff seems to know what they're doing. They're able to answer most of my questions, however not questions that related to problems concerning anything that went against standard operating procedure. There is an ongoing dispute with the facility regarding guardianship and my relative, a patient, was moved from the "nice" facility to a very unpleasant location when we disputed an issue concerning his guardianship. The staff then decided to withhold medical treatment until a family member assumed guardianship over the patient. A recent Saturday visit found him sleeping with his head on a table and urine dripping from the bottom of his wheelchair. He no longer had a TV in his sleeping area and was very hungry however there was no food to be had at that time. If I were an attorney I'd sue.
by Originally happy, now I'm not!
April 02, 2011
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Map and Directions
1 Verney Drive, Greenfield, NH 03047