There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care.