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Fredric Smilen, OD

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Fredric Smilen, OD
Smilen EyeCare
(24 Reviews)
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80 Mill River St., Suite 2300 Stamford, CT 06902
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Consumer Feedback

(24 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
The good: Dr Smilen was very thorough and diligent and answered all of my questions. He seems very skilled. And he is very personable!
The bad: I was not impressed with the staff at all. They were not that friendly, and certainly didn't go out of their way to make me feel welcome and the follow-up left a lot to be desired.
Overall, I was was very satisfied with my visit. Dr Smilen is helpful and goes out of his way to find a solution. I would recommend him without reservations!
by Belu xxx.xxx.131.153
April 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.108.241
March 30, 2012
I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.
by Anonymous
March 06, 2012
Did you experience unnecessary pain during your visit?
No
Were you able to relax during your appointment?
Yes
Was this provider late to your appointments?
No, they were on time
Are you going to visit this provider again?
Sure
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
February 03, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
January 31, 2012
I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. I felt very safe in their care. I definitely trust them. They made the extra effort to make sure every question and concern I had was addressed. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.
by Anonymous
January 24, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider late to your appointments?
No, they were on time
Did this provider use excessive foul language?
No
by Anonymous
December 27, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Were the waiting room chairs comfortable at this provider's office?
Yes
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider friendly?
Yes
by Anonymous
December 15, 2011
Does this provider give unbiased advice?
Yes
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this optometrist provide you with an accurate prescription?
Absolutely, I can finally see well again!
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous
December 11, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider's office clean?
Yes everything was neat and sterile
Were you able to relax during your appointment?
Yes, I was completely at ease
Was the waiting area spacious?
Yes
by Anonymous
August 20, 2011
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Map and Directions
80 Mill River St., Suite 2300, Stamford, CT 06902