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Spectrum Behavioral Health - Locations Throughout the Hudson Valley

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Spectrum Behavioral Health - Locations Throughout the Hudson Valley
Spectrum Behavioral Health - Locations Throughout the Hudson Valley
(31 Reviews)
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510 Haight Avenue Poughkeepsie, NY 12603
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Consumer Feedback

(31 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
Was this provider's staff friendly?
Yes
Were you able to relax during your appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was it easy to make an appointment with this psychologist?
Yes
by Anonymous xxx.xxx.163.111
August 19, 2013
The office staff at Poughkeepsie - is ABSOLUTELY AWFUL - COMPLETELY DISRESPECTFUL - NASTY - SEVERE LACK OF SYMPATHY - SHARING PRIVATE INFO IN FRONT OTHERS IN THE WAITING ROOM !! LACK OF KNOWLEDGE - COLD - OFFICE IS COMPLETELY FILTHY AND THE SMELL IS HORRID !! The therapist so far is good otherwise I WOULD NOT EVER STEP FOOT IN THIS HELL HOLE !!!!
by DizzyDeen xxx.xxx.47.134
August 07, 2013
Are you going to visit this provider again?
Sure
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous xxx.xxx.225.77
July 28, 2013
Beware!!! I went to the Kingston office & was told I would be seeing a psychiatrist. The woman I saw kept pulling out a cheat sheet to prescribe meds. Each time I went, she tried to switch meds around. After leaving the office one day with 4 different scripts, I asked to see someone else. I found out later that I was seeing an NP, not an actual doctor. The next NP I saw there spent the entire visit talking about herself. After seeing another practice, I was told the first NP never should've prescribed any of the meds she did (was glad I never filled the scripts).

The office was disgusting &, while the receptionist was incredibly sweet, she spent a ton of time gabbing instead of answering the phone which was frustrating if you were locked outside & couldn't get anyone to open the door.
by Anonymous xxx.xxx.37.176
July 02, 2013
Was the waiting area spacious?
Yes
Was it easy to make an appointment with this psychologist?
Yes
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by Anonymous xxx.xxx.56.205
June 20, 2013
When you are in crisis, this place works and it takes you. After 5 calls to private practice doctors who didn't have time, or wouldn't take someone who didn't initiate the call, Spectrum came through. My husband was in sever depression and he couldn't make the first call or swim through calls and appt. questions. We got the appointment on first try after a short intake. When I first opened the door to their office, I noticed a faint cigarette smell. This clinic will take cash payments and many sources but not all so you'll find people without insurance in tough situations. The smell I think comes from some people who are there for chemical dependenc support and nicotine cessation hence the smell of cigarettes if there is a client like that in the lobby at the time. However, that diversity IS the benefit of this clinic. Some therapists won't take you as a cash payment or without insurance and it takes long to get it and if you are seeking help for an adult (your parent, your spouse, etc) they won't take you. If Spectrum has an appointment they'll take you in rather quickly if not it is usually a week or two for a first appointment at the latest. Generally you need a phone intake appt. and if you want to skip that and ask a quick question or make an appointment as an already registered client, call 845-458-3506, They always return my phone calls quickly if we leave a message but in fact, during business hours they always answer so no need for a return call. The doctor's aren't cheaper than most private practices, but they are kind, reasonable, patient and give you the solid service and make sure every single question I had was answered. They were friendly I'll definitely be going back until and if I find a private practice that is closer to my home or will take me but there is no rush for that right now as they are doing the job. It feels like social service office in their decor but the goal there is a medical service and I don't think they spend time or money on their chairs, decor, or anything else that isn't the patient only. I didn't have a bad experience it was just not a posh experience and when you need help, medications or are in crisis, that is all that matters.
by Anonymous xxx.xxx.125.95
May 22, 2013
Did this psychologist rush your appointment?
No
Was this psychologist's office clean?
It was satisfactory
Was this provider's office clean?
It was satisfactory
Was it easy to make an appointment with this psychologist?
Yes
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous xxx.xxx.32.26
April 17, 2013
Was this provider's staff friendly?
Friendly Enough
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
by Anonymous xxx.xxx.161.248
April 03, 2013
Did you feel safe in this psychologist's care?
Mostly, I was still a little nervous
Was it easy to make an appointment with this provider?
Yes
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
by Neal xxx.xxx.143.61
March 25, 2013
My review is to do with the receptionists rather than the psychiatrist my daughter was seeing. Across the board I have consistently found them to be unhelpful to the point of rudeness.
by Anonymous xxx.xxx.215.228
March 22, 2013
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Map and Directions
510 Haight Avenue, Poughkeepsie, NY 12603