They are always prepared for my appointment and remember everything about me. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all.