The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. It was easy to get the appointment time that worked for my schedule. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice.