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Resolution Group Inc

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Resolution Group Inc
Resolution Group Inc
(9 Reviews)
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623 W. Southern Ave. Mesa, AZ 85210
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Consumer Feedback

(9 Reviews)
Environment
4 star average for Environment
Recommended
3 star average for Recommended
Expertise
4 star average for Expertise
Service
3 star average for Service
The counselor was no nonsense and discussed some pretty deep issues with my child. While I liked the counselor, I had some difficulties with the front office staff. Before treatment began, I gave them my health savings account credit card and was expecting to be charged. Little did I know they weren't charging me. When they figured out they weren't charging me, it was months later. And since the money was supposed to come out of an HSA, I don't often check the balance. I never received any invoices from the front office and the counselor never said one word about being behind on payments. The COO sent me a nasty email and wholly put the blame on me for not calling them to charge me. Without an invoice, how was I supposed to know? After I took care of the payment, the COO asked that I prepay for each session, which I thought odd as the paperwork they sent to me said they would bill AFTER each session. I questioned the honesty of the COO at this point. The counselor and I were happy to end the sessions shortly after this time. If needed, I will be seeking a different counseling office in the future as I don't trust that this office was being truthful with me. I did triple check the charges to make sure there were no other billing issues and there were not. They did end up charging me the correct amount.
by Erin J xxx.xxx.11.6
May 14, 2022
Would you recommend this counselor to others?
If I Had To
Were the waiting rooms private?
Yes, I very randomly see other clients
Did this counselor answer all of your questions?
Every question I had was answered thoroughly
Was the waiting area spacious enough?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Jared Stein xxx.xxx.81.124
December 14, 2018
Hi Darin. Chockey;

It has been brought to my attention by some members of the sexual offenders treatment groups on Mon - Fri 3, 5, and 7 pm @ Indian School office that there is potentially an issue in need of a resolve.

Issue at hand is a therapist of namesake Tina Garby mis-representing herself of academic credentials and of sexual identity.

We wish not to create conflict but to avoid such, however if credentials can be proven then that issue has been resolved and warranted closed.
However if sexual orientation can/is/will be proven that said therapist is non-heterosexual, and even though qualified, this does raise a issue within the courts and juries that a possible suit could arise.

Your prompt response and awareness is most appreciated.
Thank you, Trevor.
by trebor xxx.xxx.251.100
November 16, 2017
They do an exhaustive set of surveys to make sure that they know as much as possible about their clients prior to designing a program of treatment. We haven't been through the treatment program yet, but the preparation for it is impressive.
by Barthomolew xxx.xxx.40.34
July 03, 2017
My counselor is great.
by M xxx.xxx.197.62
March 29, 2017
it is impossible to get an appt and once they finally established a counselor with my child the counselor left company. Then they finally call me after my numerous attempts to find out whats is going on because the counselor was not there for our appt time and said she left and they would reassign my childs counselor. now we are going on about a month and a half almost two months without counseling. My daughter is acting out more than ever and they seem to have forgot about her.
by Christina Petit xxx.xxx.251.226
March 15, 2017
Did you feel that this counselor was understanding?
Not really
Did this counselor provide a comfortable chair for you during your session?
Yes
Did you feel like this counselor genuinely listented to your perspective?
Definitely not. They formed their conclusion before I said anything
Does this provider offer flexible appointment times?
Not really
Did you feel that your waiting time was acceptable?
Mostly
by Anonymous xxx.xxx.181.39
May 01, 2016
poor staffing, shorthanded, only concerned about the money
by fed up xxx.xxx.228.216
December 18, 2015
Did this counselor show genuine concern for your situation?
Yes, I knew that they cared about me
Would you recommend this counselor to others?
Yes
by Anonymous
November 06, 2014
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623 W. Southern Ave., Mesa, AZ 85210