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Charles J. Winters, MD

Nearby

Surgeons - Neurosurgeons

Neurosurgical Associates

Frederick, MD

Ravi Yalamanchili, MD

Frederick, MD

Dennis Winters, MD

Frederick, MD

Swami Nathan

Frederick, MD
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Charles J. Winters, MD
Brain & Spine Care
(23 Reviews)
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130 Thomas Johnson Drive Suite 6 Frederick, MD 21702
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Consumer Feedback

(23 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.37.13
March 26, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.136.235
November 30, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
November 15, 2011
I have had excessive waiting times twice now - 2 hours. When I make an appt with a DOCTOR - I plan to see the DOCTOR. When I make an appt with a PA I plan to see the PA. This has not always been the case. The office staff is very polite. I feel they are overworked and I think they patients are over-booked. It is inexcusible to sit for two hours waiting for your appt - most especially when you schedule an early morning appt. The office does not call with reminders the day before the scheduled visit - other offices do.
by alias
September 01, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider's office easy to locate?
Fairly Easy
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
August 10, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
August 02, 2011
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. When comparing them to others I have visited for the same condition, they are among the best I have seen.
by Yvette -Baltimore, MD
July 27, 2011
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Was the waiting area spacious?
Yes
Did you feel safe in this provider's care?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
July 05, 2011
I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I had surgery that was much more then he thought the origional problem was and ended up in the hospital for 7 days instead of two, docter winters checked on me everyday including sat, and sunday!
by jennifer
June 28, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
June 27, 2011
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Map and Directions
130 Thomas Johnson Drive Suite 6, Frederick, MD 21702