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Alvaro Lazo, DDS

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Alvaro Lazo, DDS
Dent-Al Smiles of Shadyside
(6 Reviews)
> Get Phone Number & Directions
242 S. Highland Ave, Suite 201 201 Pittsburgh, PA 15206
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Did this dentist answer all of your questions?
Yes
Did they follow up with you after your appointment?
I had a follow-up appointment, but I scheduled it.
by Anonymous xxx.xxx.225.218
June 27, 2013
Dentist at this place are really good, or I must the one treated me was good. I believe his name is ALVARO R LAZO. Everything is good about this place but the reason I am giving them two stars are for their service.

When I say service, I mean customer support and claim service. Every time I call their facility my call goes to VM and rarely they reply will call you back.

If you are using insurance, and they are not sending it electronically then you are going have lots of trouble. They are very slow in responding to additional information requested by insurance company. When insurance company doesn't receive the required document it rejects the claim, which Dent-Al-simle send it to patient.

It has been real hassle for me, as my insurance company told me they will pay the claim provided provider sends x-ray as requested and till now they haven't sent those.

Dentist are good, but customer service is bad. Try at your own risk as I am not going there again.

My claim has still not processed correctly costing me FSA benefits for last year. I won't recommend them if you are using insurance, their cliam service is awful.
by Yogi xxx.xxx.86.169
June 26, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office too loud?
No, it wasn't too loud
Would you refer this provider to a family or friend?
Yes
Did you experience excessive oral pain after you left your appointment?
No, I was in a little pain but it wasn't excessive
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous xxx.xxx.150.218
March 12, 2013
Did this provider answer all of your questions?
None of my questions were answered
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this provider's office clean?
It was satisfactory
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.248.189
January 24, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous xxx.xxx.16.12
September 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.57.98
July 24, 2012
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Map and Directions
242 S. Highland Ave, Suite 201 201, Pittsburgh, PA 15206