They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They talked about my X-Rays with me thoroughly to make sure I knew everything about my condition and about my treatment options. They definitely care about their patients. They are always spot-on about what is bothering me. I have never been misdiagnosed by this chiropractor; they are an expert at what they do. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.