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Stuart Posner, MD

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Stuart Posner, MD
Arthritis Care Specialists
(20 Reviews)
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1300 N 12th St Ste 618 Phoenix, AZ 85006
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
I saw Dr. Posner for 30 yrs. He got me through some really hard times and even though it always meant a long trip and even longer wait to see him I always thought it was worth while. I am now in the process of looking for a new rhumo, not because he isn't the most wonderful dr. but because his staff is the worst I have ever come across. The front desk and managerial staff are rude and nasty, degrading and I am done w them. I can't take it any longer. I will miss him.
by they know who I am xxx.xxx.55.68
October 03, 2018
I will not be seeing Dr. Posner any longer.

1) The person in the front office, whom I understand is his wife, is rude and unbending. They have rules which will NOT be bent or broken.

2) Heaven forbid you need to change an appointment. First, you can’t just call and do so. You must call, leave your name and number and then hang around, hoping someone will call you back that same day.

3) And if you miss an appointment, you will not be able to refill prescriptions. They only give out written prescriptions at your office visit, no renewing by calling your pharmacy for a refill. And when you have to change an appointment, you go to the end of the line, several months out. Which means, no scripts until you finally go for your appointment.

4) This was the final straw. I had an appointment on Monday, which was on my calendar and which I had every intention of keeping. The Friday before, I was out and about. When I got home at around 6:30, I had three messages on my answering machine. The first two were reminding me about my appointment and saying I must call them back to confirm I would be keeping that appointment. The third said they were closed until Monday, and since I hadn’t called back to confirm my appointment, they were cancelling my Monday appointment, and I would have to call and reschedule, obviously months out. I will not be doing so. Luckily my RA is in remission, and I have the luxury of time to find another doctor.
by Sam xxx.xxx.51.79
June 13, 2017
They were kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say. They always go above and beyond to help me with anything I need. The chairs in their waiting room weren't the best but when you hurt-not sure any chair is comfortable. I wasn't given any sort of advice about how I could use natural remedies to get rid of my inflammation. The staff often appear rushed and short handed and the wait is anywhere from 1 to 2 hours normally-which is hard when you are in pain (Probably my only complaint) but he doesn't rush through with me so of course the people ahead of me got the same consideration.
by Donna xxx.xxx.104.145
January 09, 2014
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Would you refer this provider to a family or friend?
Yes
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Rolf xxx.xxx.32.16
June 28, 2013
Was this rheumatologist's staff friendly?
Yes, they went above and beyond
Does this rheumatologist offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
by Anonymous xxx.xxx.143.153
May 07, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Would you refer a family member or friend to this rheumatologist?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.124.6
April 23, 2013
Did this rheumatologist prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Was this rheumatologist's staff friendly?
Yes, they went above and beyond
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you experience unnecessary pain during your visit?
No
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.85.157
April 18, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.21.200
March 22, 2013
Did this rheumatologist use excessive foul language?
Not at all! They are always respectful and courteous!
Would you refer a family member or friend to this rheumatologist?
Yes
Are you going to visit this rheumatologist again?
Without a doubt!
Was this provider's office too cold?
No, it was fine
Did they follow up with you after your appointment?
Yes.
by Shirley Dickover xxx.xxx.44.46
February 25, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.243.1
August 06, 2012
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Map and Directions
1300 N 12th St Ste 618, Phoenix, AZ 85006