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Rachel Hency

Wellness.com Featured Provider
Rachel Hency
IU Health Ball Memorial Otolaryngology - Outpatient Medical Pavilion - IU Health Ball Memorial Hospital
(3 Reviews)
Office

(765) 284-2172

 Fax (765) 448-7683 2525 W University Ave Suite 501 Muncie, IN 47303

Now accepting new patients!

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About

Rachel Hency

Rachel Hency practices as an ENT in Muncie, IN.
Website https://iuhealth.org/find-providers/provider/rachel-l-hency-np-68300
Primary Specialty

ENT

Practice IU Health Ball Memorial Otolaryngology - Outpatient Medical Pavilion - IU Health Ball Memorial Hospital
Gender Female
Accepting New Patients
Insurances Accepted Aetna, Aetna Medicare Advantage, American Health Plan of Indiana/Majestic Care Management (I-SNP Only), Anthem, Anthem Blue Cross Blue Shield, Anthem Healthy Indiana Plan, Anthem Hoosier Care Connect, Anthem Hoosier Healthwise, Anthem Medicare Advantage, Anthem Medicare Advantage HMO, Anthem Medicare Advantage PPO, Anthem Pathway Essentials Network, Care Source, Care Source Healthy Indiana Plan, Care Source Hoosier Healthwise, Cigna, Community Health Network, Community Health Network - Employee Plan, CorVel, CorVel/Corecare - Workers Compensation, Coventry/First Health, Deaconess OneCare, Encore, Encore Workers Compensation, Health Alliance, Health Alliance Medicare Advantage, Humana Medicare Advantage, Indiana Health Network, Indiana Health Network - Workers Compensation, Indiana University Health, Indiana University Health - Workers Compensation, IU Health Plans, IU Health Plans Medicare Advantage, Lutheran Preferred, Managed Health Services, Managed Health Services Healthy Indiana Plan, Managed Health Services Hoosier Care Connect, Managed Health Services Hoosier Healthwise, Managed Health Services Medicare Advantage, MDWise, MDWise Excel Healthy Indiana Plan, MDWise Excel Hoosier Healthwise, MultiPlan/PHCS, Parkview Health Plan, Parkview Signature Care PPO, Point Comfort, Point Comfort - Refugee Medical Assistance Program, Point Comfort - Unaccompanied Children Program, Sagamore Health Network, Suburban Health Organization, The HealthCare Group, The Healthcare Group Encircle, The Healthcare Group Encore, TriCare, TriCare Select, United, United DSNP, United Healthcare, United HealthCare Hoosier Care Connect, United HMO, United Medicare Advantage, United PPO, VA Community Care Network, VA Community Care Network via United Healthcare, Zing Health, Zing Health CSNP, Zing Health DSNP, Zing Health HMO, Zing Health POS, Zing Health PPO
Degrees Nurse Practitioner
Admitting Hospitals IU Health Ball Memorial
Office Name IU Health Ball Memorial Otolaryngology - Outpatient Medical Pavilion - IU Health Ball Memorial Hospital
Map and Directions
2525 W University Ave Suite 501, Muncie, IN 47303
Business Hours
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
Sunday:Closed
Services Rachel Hency provides otolaryngology services in Muncie, IN.

Please call IU Health Ball Memorial Otolaryngology - Outpatient Medical Pavilion - IU Health Ball Memorial Hospital at (765) 284-2172 to schedule an appointment in Muncie, IN or to get more information. Additional Services Doctor, Surgeon
Consumer Feedback
(3 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Value
5 star average for Value
View All 3 Reviews Add a Review
Recent Reviews
I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.

While Dr. Schmidt is wonderful and caring, I find that his nurse is controling and vindictive at times when trying to get appt. or asking for a prescription for voice TEP supplies, I usually resort to having Primary care physician order the prothesis and associated supplies. This saddens me as it leaves my ENT out of the loop for my extended care.
by Smitty
December 31, 2011
Although Dr. Schmidt told me to call his office if there were any problems after my son's surgery, his staff was not very understanding or helpful. I called at 8:30 am and was told that the nurse would get back to me. It is now 5:00 pm and no one has returned my phone call. I understand that they are busy with appointments, but there should be someone in the office to help post surgery patients without having to wait for "after hours". I have no problem with Dr. Schmidt, but do not appreciate the way I was treated by his staff.
by Worried, Angry & Upset
May 16, 2011
Recent Polls
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
July 06, 2011
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