ServicesTea House Spa is a Massage Therapist in Santa Cruz, CA. A Massage Therapist uses massage to treat patients. A massage therapist needs a license to practice, which can be obtained after a training program. Massage therapists can work for a spa, clinic, or in private practice.
Please call Tea House Spa at (831) 426-9700 to schedule an appointment in Santa Cruz, CA or to get more information.
We've gone to this spa many times - good experiences until now. Lesson learned: If you make a reservation in advance, call again to make sure they got it right.
Called to reserve a room for two on a late Friday night. Hour tub, half hour massages. As a gift. Easy, done.
Got a call on Friday night that there was no record of the reservation. Receptionists are dumbstruck, can't find names or numbers anywhere, apologizing, lost. So, the girls went somewhere close by (Kiva; they loved it). Naturally I asked that the manager call me back later.
She did - and she was actually the one that took the reservation. As I pleaded my case - she argued with me for five to ten minutes that there was no reservation for Friday night. Allegedly it was for "Thursday night", so they charged me for a "no show". As we went back and forth, it felt more like a matter of pride for her that I as the customer was wrong: she "knew what she said last week", and actually laughed at me during the conversation. Nice - that was the kicker and hence the one star. Good customer service THS; take my money and laugh at me.
Thus, I'll never go back as I'm out about $130. It's a shame - because otherwise this was a nice, cheap & private place to escape & relax, and one that I used to suggest to friends. I'll be sure to tell them to look elsewhere now.