Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider have helpful information available online?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed