Directory > Providers > Eye Care > OR > Eugene > W Rowe

W Rowe

Nearby

Eye Care

Oregon Eye Assoc

Eugene, OR

William R. Losie, O.D.

Eugene, OR

Richard P. Snyder, O.D.

Eugene, OR

Bonnie Gauer, O.D.

Eugene, OR
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W Rowe
(7 Reviews)
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1800 Valley River Dr, Suite 100 Eugene, OR 97402
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About

W Rowe

W Rowe practices as an Eye Care in Eugene, OR.
Primary Specialty

Eye Care

Map and Directions
1800 Valley River Dr, Suite 100, Eugene, OR 97402
Services W Rowe practices in Eugene, OR. Ophthalmologist and Optometrist offer services which typically include the examination and treatment of common vision disorders.

Optometry includes the examination and treatment of common vision disorders using corrective lenses and non-surgical treatments.

Ophthalmologist are licensed medical doctors and can prescribe medication as well as perform surgical procedures to treat injuries or perform corrective procedures to improve eyesight if necessary.

To determine if W Rowe can help you, please call the Eugene, OR office at (541) 342-2201 for more information.
Consumer Feedback
(7 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
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Recent Reviews
I have been going to Dr. Rowe for over 30 years. The last 2 years the office staff has seemed to be more interested in maxing my insurance benefits out than telling me alternate options. I have good insurance $600 per year benefits. I use to get eye exam and pair of frames and lenses (progressive) and pay about $35 - $50 out of pocket. Just got done with this years exam and frame and lenses purchase. They got full $600 from my Vision insurance, billed my medical insurance $175 thinking they would pay. Nobody asked me about my medical insurance. Hell no they aren't going to pay. I have a $2,600 deductible. Then they got $225 out of pocket from me. I now have to pay the $175 they billed my Medical Insurance. Folks that's $600 + 175 + 225= $1,000 for an annual eye exam a pair of fames and a set of lenses. Worst thing was I was not told the total cost. I was repeatedly told "oh don't worry you have great insurance". Never was I given a breakdown on what I was ordering and what it was costing me. I wasn't too happy paying the $225 out of pocket, but when I got the bill for the $175 I knew something had changed. I went back in and asked for a complete itemized bill of what I had done, ordered and what the payments were from my insurance co. You would have thought I was asking Congress to explain the national budget. I was given so much run around, jibbers smoke and mirrors that I finally had to demand a complete itemized list of service and charges. When I got it sure enough I hadn't paid $1,000 for the service I paid $1,105. I had a $105 credit from last year that had been applied to the bill. When I asked where that came from, I was told that when they got the $600 from my insurance company last year they had to give me a contracted discount, of $105. Yet no one told me about this credit, no one sent me a refund check. What if I had not went back to Dr. Rowe??? I just now followed up to see if I had a credit from this years transaction and low and behold I have a $138.50 credit. I promptly asked for a refund check.
by Long time client Very Dissatisfied xxx.xxx.70.183
April 18, 2014
Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. Everyone in my community knows that they are the absolute best in the field.
by Anonymous
October 26, 2011
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Recent Polls
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider answer all of your questions?
Yes
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did you experience unnecessary pain during your visit?
No
by eva cossentino xxx.xxx.246.203
March 15, 2013
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Marianne xxx.xxx.48.174
November 14, 2012
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