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Kirk Matossian, DDS

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Kirk Matossian, DDS
(3 Reviews)
> Get Phone Number & Directions
1245 W Huntington Dr # 210 Arcadia, CA 91006
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About

Kirk Matossian, DDS

Kirk Matossian, DDS practices as a Dentist in Arcadia, CA.
Primary Specialty

Dentist

Map and Directions
1245 W Huntington Dr # 210, Arcadia, CA 91006
Services Kirk Matossian, DDS is a dentist/dental office located in Arcadia, CA. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Kirk Matossian, DDS at (626) 796-1622 to schedule an appointment in Arcadia, CA or get more information.
Consumer Feedback
(3 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
3 star average for Expertise
Value
3 star average for Value
Recommended
1 star average for Recommended
View All 3 Reviews Add a Review
Recent Reviews
ONE OF THE WORST DENTAL EXPERIENCES OF MY LIFE!!!
DO NOT GO TO THIS DENTIST!!!
DIDN'T EVEN DESERVE A 1-STAR!!!
***TOTAL SCAM***

I was new to the LA area, I had just started a new insurance plan with a new job, and could not look online yet to find a provider, so I asked a friend/co-worker if they had a good dentist. They referred Dr. Matossian. Big mistake!!!

Because my insurance registration was not processed and I couldn't check online, I called to ask if they accepted BC/BS Dental, and was promptly told yes by the incompetent receptionist. She said nothing about being out of network or that I may be responsible for a portion of the initial routine exam and cleaning. They did not request any dental records from my previous dentist and upon arriving to an old building with antiquated office equipment, was told that I would need a full set of x-rays (an extra $140). I provided my insurance card, and again, neither the incompetent receptionist nor the billing specialist explained that they were out of network providers and I would be responsible for a significant portion of the bill, which should be $0.00 out of pocket for an exam and cleaning.

The hygienist was pleasant, but used the same old technology that I experienced in the 80's (pick-axe). There are so many new technologies that I have experienced with the last 3 dentists that I have gone to...I literally felt like I was going back to the stone age.

After the excruciatingly painful cleaning (I have not had a painful cleaning or new cavity in 25+ years), the dentist came in and spent all of 1 min with me (45 seconds looking at the x-rays).

Despite all of this and against my better judgment, I figured that I could live with all of the negatives. Realistically, I was just being lazy and I didn't want to have to waste more time finding a new dentist.

That was until I received a bill equal to 60% of the services. When I called both my insurance and Dr. Matossian's office on Monday morning to ask why I was being billed $170 for a routine exam and cleaning, which should cost nothing out of pocket, I was then told that the Dr. was out of network and I was responsible for the balance. Despite the receptionist admitting fault, I was told that the Dr. would not likely waive any fees. I asked to speak with the billing specialist, who instructed me that they would have an answer for me by the end of the day. I got no response. I called on Tuesday and was given the same answer. Finally on Wednesday, I asked to speak directly to the Dr. and was told he would call me on Friday. At 2pm on Friday, I called the office, only to find out that they are not even open on Fridays, so I paged the Dr. When he called back, he knew nothing of the issue and informed me that he was sorry and that I would be contacted first thing Monday morning. At around noon on Monday, I received a very unprofessional voice message from a blocked number stating that the Dr. approved waiving $69 and that I would still be responsible for $100 payment by the end of the week.

$100 is nothing in the scheme of things, but it is still my hard earned money that should not have to be paid for a $0.00 out-of-pocket routine exam. I made the payment, because I don't want these scam artists sending me to collections.

This was hands down the worst customer service and dental experience ever!!!!

I hope this review is helpful and that you don't have to experience the pain to your mouth or wallet!!!

P.S. They didn't just lose my business, my friend (a 5+ year patient, who was totally surprised and embarrassed) decided that after my ordeal, they are not going to return either. Oops!!! I guess the joke's not on me anymore!
by J.R xxx.xxx.107.242
April 14, 2014
Recent Polls
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.160.253
October 17, 2012
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider have reasonable prices?
Not at all, they were ridiculous!
by Anonymous
January 08, 2012
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