Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider treat every client equally?
No, they definitely favor certain clients
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider rush your appointment?
No
Was this provider argumentative or easily angered?
No, they were very calm and understanding