My appointment was not rushed. I understand that they are busy, but I would have liked a little more time. Their staff is very friendly and professional. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. The office was easy enough to find. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.