Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me