Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her