Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider prominently display their diplomas or business license?
No, I never saw one
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary