Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone