They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I got an appointment quickly. I've never had to wait too long. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.