Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Did this provider have an entertaining selection of waiting room magazines?
Yes