They never left me for an extended period of time and I never felt ignored. I was given a polite greeting when I walked in. It was nice to be acknowledged. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I am going to refer everyone I know here. I absolutely love this place.