Does this provider remember you by name?
No, I always have to remind them
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty