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Eric Walden, Owner

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Eric Walden, Owner
Walden J Eric DMD MS PLLC
(9 Reviews)
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8729 US 42 Ste A Florence, KY 41042
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About

Eric Walden, Owner

Root Canals
Root Canal Surgery
IV Sedation
Botox
Primary Specialty

Dentist

Map and Directions
8729 US 42 Ste A, Florence, KY 41042
Services Eric Walden, Owner is a dentist/dental office located in Florence, KY. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Eric Walden, Owner at (859) 647-0006 to schedule an appointment in Florence, KY or get more information. Additional Services Endodontist
Consumer Feedback
(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
View All 9 Reviews Add a Review
Recent Reviews
Dr. Walden seemed nice and friendly when I saw him for the exam. The only problem here is his staff. They are rude, condescending and they try to steal money by changing prices on co-pays.

The staff at this place is rude, unprofessional and thieves. They don't care about their customers. Their prices get higher if you question something they do (like not telling you how much your co-pay is until after the exam and you're scheduling your next appointment) or inform them that they are being rude when they interrupt you based on incorrect assumptions that they have. They don't contact your insurance company or check the details of your plan before your appointments, they instead tell you how much you owe them when your appointment is over and you're leaving.

When I went for an exam and consultation, as I was leaving, the front desk me I owed them $100 upfront. I don't think she knew what "upfront" meant. She said the reason I had to pay for the exam was because they don't know if my insurance covers it. I thought she was supposed to call them and find out what my insurance plan is. Once they found out, they sent me a letter in the mail advising me to contact them to get my refund since my insurance covered it.

Two days before my next appointment, the staff called me to confirm my appointment and tell me that my co-pay was going to be $300. I decided to call them back the next day, 24 hours before my appointment, to see if I could get my refund applied to my $300 co-pay since I didn't have that much money in my HSA. I was going to re-schedule it if they couldn't because my employer puts $200 into my HSA, the first week of every month and I could pay it then instead of with my own money.

The staff then asked for my name and if I got a letter in the mail instructing me to contact them for the refund. I did and she looked me up in the system to confirm it. She then asked me what card I wanted it refunded to. I started saying that I don't necessarily want it refunded to a card and she interrupted me saying that they have to put it back on my card and they cannot give me cash. I paused for a moment and then asked her if she would let me finish talking before she assumed what I was going to say. I told her I just wanted to take the $100 of my $300 co-pay when I came in tomorrow. She then said, "sounds good David, we'll see you tomorrow." I asked her if that would work and she said, "Yup, see you tomorrow."

The next day I show up for my appointment and they tell me that the $100 refund was already removed from my co-pay and I still owed them $300. I tried to explain that the lady I spoke with the day before did not tell me that and that they sent me a letter telling me to call them to get my refund. I started asking questions as to why they would tell me to contact them for a refund if they already took it off my bill and the women tried to show me her monitor saying it's already been credited. I told her I didn't care what her monitor said and that the lady I spoke to previously told me that I could credit it AFTER she called and told me it would be $300. I explained why this was a problem since I could of re-scheduled the appointment and let my employer pay for it instead.

After she accuses me of arguing with her, she pulls out her calculator and asks me what insurance I have. She then tells me that the co-pay is actually $500 and that the previous staff member I spoke to must have rounded it differently. So now the co-pay is $400 after they take off the $100 they owe me. She allowed me to re-schedule the appointment so that I can wait for my employer’s money to pay for it.

I apologized to her and told her I wasn't trying to argue. She completely ignored my apology as if I didn't say anything and just went straight to asking me what days were good for me.

The staff then called me and told me that I need to find another dentist to perform the procedure because of the way the staff has been treated.

The staff members are terrible people who apparently jack up/con people on prices if they don't like you or you say something about them being unprofessional and rude.
by David Collopy xxx.xxx.219.90
May 29, 2016
Great Staff, Poor Doctor, Felt totally down and degraded, with smart illect repsonses, from Dr. Walden. I was referred to him,I am on medicaid,had to quit my job to take care of my totally disabled husband,///// not a welfare queen.......does not matter, they require full payment for the services, they provide, which medicare or medicaid dont cover or provide, most people would just die of infection .They are not serving the need, they are discriminating, and on the wrong page !!! I dont see this practice lasting very long, most people in my position , whould just die of infection !!! My advise to Dr. Eric Walden, is too learn some humanity AND HUMILITY and try to work for the greater good, and give back to the community !
by deb xxx.xxx.89.72
December 20, 2014
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Recent Polls
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
How would you compare this provider to others in his/her field that you have visited?
The best
Did this provider have an entertaining selection of waiting room magazines?
Absolutely
Does the provider's staff treat you well?
Yes
by Anonymous xxx.xxx.163.30
November 10, 2014
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Were you able to relax during your appointment?
No, I was on edge
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.90.90
June 11, 2013
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