Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They diagnosed my condition very quickly. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.