They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They showed me a 3D model of how my teeth should look after the braces, so I have a good idea of what the results will be. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They have the very latest in orthodontic care and treatments here. I was very impressed with all the new and sophisticated equipment in their facility.