I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I'll definitely be going back. I didn't have a bad experience. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more.