ServicesBackus David R DDS is a dentist/dental office located in Toledo, OH. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.
Please call Backus David R DDS at (419) 476-1484 to schedule an appointment in Toledo, OH or get more information.
This dental experience was the worst I've ever had. They didn't verify my insurance before I left and ended up billing the wrong insurance provider. When I left the office they told me that I didn't owe anything however a week later I got a large bill in the mail (when I didn't even have any dental work done... all I had was a cleaning!!) So I call and tell them they didn't bill the correct insurance company could they bill ___ this is who my insurance is through. They do this and then send me 2 other bills in the mail. Nothing was itemized out it was just one lump sum, here you go, this is what you owe. So I call and complained and no one ever returned my phone call. So I call again explain the situation and that I was never called back. The lady was apologetic but stood by the last bill being correct. She offered no form of remuneration or a "we'll do better next time." In fact she was very sarcastic and said "we wouldn't be in the dental business if we had to project bills for people.. that's called an insurance company." Now I don't know about anyone else out there, but I like a little warning when I'm going to be receiving a large dental bill. In this economy a heads up would be nice, especially, like I said before, I NEVER got any dental work done, it was strictly a cleaning.
Also, as an aside, I had to wait an hour past my appointment time just to go back and see the hygienist. This experience was far from pleasant.
They paid close attention to me and all of my questions were answered. Their staff is the most friendly, welcoming staff I've ever dealt with, Amy and Donna are super friendly! Dr. Backus is very thorough. They are so warm and professional, and make the whole experience that much better. I will absolutely return, I receive treatment when I'm in from Texas because I can't find the same level of care in Houston. I had an amazing experience, and they were by far the best I've ever seen!!