Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Would you refer this provider to a family or friend?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring