Horribly unprofessional. What should have been a routine physical exam covered by my insurance turned into a 14 month headache (and ultimately, a screaming match over the phone with the doctor herself, who hung up on me) because the secretary coded my visit incorrectly and was too obstinate to take the necessary steps to change it. I seriously wasted over 100 hours of my life trying to get this simple mistake corrected, and it finally was but only after I threatened to bring a small claims lawsuit and phoned the office weekly for over a year. AVOID!