Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider remember you by name?
No, I always have to remind them
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond