Whenever I see them, they make me feel like I'm their only client. I've always felt very respected. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I really liked they took the time to explain my treatment's risks and benefits clearly. They made sure that I understood everything before I started treatment.