They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. I thought that the chairs they had in the waiting area were so-so. I didn't mind waiting but they weren't super luxurious.