Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Was this provider's staff friendly?
Yes
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time